This post is long overdue!I don't know what kept me from writing this, maybe some form of amnesia?! I have shopped from
Urbantouch many times and I love them. The first time I ordered from them, my order was shipped to Coimbatore and I was like 'wth?!'. SO, I wrote them a mail about it and I got a reply within 2hours. My package was being redirected to my place instead of Coimbatore. Though, I still dunno why they shipped the package to Coimbatore but I received my order intact, so, I let it go. The next time I ordered, the package *was* shipped to my place. I have ordered from Urbantouch quite a lot of times and I absolutely love the black box and they pack the products really neatly. In fact, they had packed it so nicely that when the man who delivered it dropped it, I went 'Ohh my gawddd' but when I opened the box, everything was intact!!
Pros:
- The real quick response by customer care.
- Variety of brands on offer.
- The current offer of free gift.
- Packaging. Lots of bubble wrap and thermocol and the really strong and good looking black box!
- COD service covers loads of areas.
- On orders above 500 INR, they send you free samples.
- Free shipping regardless of the size of order!
Cons:
- I have received a Fairness face wash for Men 'sample' with every order till date.I would prefer if they sent something based on the customers profile.
