Monday, October 31, 2011

Online Shopping Experience with L’Occitane en Provence

 L’Occitane is a brand based in France  has stores in Delhi, Mumbai, Kolkata, Banglore and Ludhiana but sadly not all of us live in "cities"  but thankfully they do have an online store.
They are offering free delivery up to 31st of Oct’2011  to celebrate e-commerce otherwise you have to pay the delivery charges based on the quantity that needs to be shipped. 

Another offer which is on is the Fragrant Duo offer which will be valid till the stock lasts!

The pretty stamp on the package.

The site is easily navigable and you can view products on the basis of ingredients or your concern or just the usual categories of bath, body, face, lips, makeup, etc. I was ordering for the first time, so I placed a small order so that I could find out from which place they ship the online orders and how much time does the whole process take. My order was shipped from Khan Market, Delhi. L’Occitane offers travel sizes but they are only in fragrances and not in other products. I was expecting them to have everything in travel sizes that way, people who don’t have a store nearby can still try things out without thinking about it too much. I can easily forgive them for this because they do send out samples but sometimes, using a product once or twice is not enough.

Payment Options: As of now, they only accept credit and debit cards. No net banking or COD.

Order Placement, Shipping and Packaging:
After you have selected the items, you have to select the shipping method. Currently there is only one method i.e. standard which takes 7-8 days. You can choose the gift wrap option as well where he details of payment and pricing will be hidden. I got a mail confirming my order with the invoice. My order was dispatched the next day and I was supplied with the courier details (Blue Dart, in my case). I got the package in 3 days.

The package came in a small box (small order=small box) and it carried my name and the sender’s address on both the sides. It was completely wrapped and no scope was left for the package to be damaged by water. Loads of cello-tape was wrapped around as well.It took me 15 minutes to open the package.
Everything was wrapped in bubble wrap and that was in turn wrapped in butter paper with a stamp of L’Occitane.

The prices are a little high because everything is manufactured in France and then it is imported to India.

  • Natural ingredients.
  • Easily navigable site.
  • HDFC is even offering bonus reward points on shopping from this site using the HDFC credit card.
  • Gift wrapping available. 
  • Free samples no matter where you buy i.e. at the store or online.

  • The lack of travel size packages in all the categories.
  • No net banking and COD.
  • You have to pay for the shipping.
  • Expensive products.

Will I buy again from here?

 Go here to shop!